Returns & Refunds Policy

At Lumaize, we are dedicated to providing products that address [Problem Your Brand is Solving]. We stand behind the quality of our products and encourage you to use them for at least 14 days before considering a return. If you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at info@lumaize.com.

Cancellation Policy Any changes or cancellations to your order must be made within 24 hours of placing the order. After this window, your order may already be in the processing phase, and changes or cancellations may not be possible. If your order is canceled within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee We are confident in the effectiveness of Lumaize products and recommend using them for at least 14 days to fully experience the benefits. If, after 14 days, you are still not satisfied, you may return your items within 60 days under our money-back guarantee. Please note that any applicable shipping fees are non-refundable.

To start a return, reach out to our support team via the form on our Contact Us page or email us directly at info@lumaize.com. To expedite the process, please include your Order Number or the Name and Email Address used to place the order.

Damaged Items We carefully package our products to ensure they arrive safely. However, if your product arrives damaged, we consider it defective if the product itself is broken or faulty. Damage to packaging (such as dented boxes) is not considered product damage if the item inside remains in good condition.

If your product arrives damaged, please notify us within 72 hours of delivery by emailing info@lumaize.com with a clear photo of the damage. We will assess the situation and determine if you are eligible for a replacement at no cost. Items damaged due to normal wear and tear or misuse will not be refunded or replaced.

Shipping and Delivery We aim to deliver your order in a timely manner but cannot be held responsible for delays caused by the courier, customs, or other shipping-related issues beyond our control. If you experience delivery issues, please contact the courier directly for assistance. We are not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address It is the customer’s responsibility to ensure that the shipping address provided at checkout is correct. If an incorrect address is submitted and we are not notified within 24 hours of placing the order, we cannot offer a resend or refund.

Please note that we reserve the right to modify this Refund Policy at any time. It is the customer’s responsibility to review the most current version of this policy before purchasing or using Lumaize products. By purchasing and using our products, you agree to the terms outlined in this Refund Policy.